Miners Arms
Two venues, one manager, and a booking system charging £500 a month that still let tables double-book.
total annual impact
- Trigger.dev
- n8n
- Google Calendar
- OpenAI
Where they were
Two Birmingham venues run by one operations manager. Bookings arrived by phone, by email, through a third-party platform and across the bar itself — four places to look, none of which knew what the others had promised.
What was broken
The booking platform cost £500 a month and still allowed the same table to be sold twice, because nothing reconciled the four sources. Somebody had to do that by hand every day, and that somebody was the manager: roughly 12 hours a week spent copying bookings between systems and phoning guests to apologise.
What we built
One booking queue. Phone, web and email requests land in a single stream and are written to a shared calendar, so every venue is looking at the same availability.
Double-booking made structurally impossible rather than merely unlikely — table writes are queued through Trigger.dev, so two requests for the same table cannot both succeed.
Confirmations and reminders sent automatically on a schedule, in the guest's language, with a one-tap cancel that returns the table to availability immediately.
A daily covers summary to the manager each morning: what is booked, what changed overnight, and which tables are still open tonight.
The £500-a-month platform retired, its data migrated, and its features replaced by the parts of it the venues actually used.
What it did
Measured after go-live, over 4 months.
- Total annual impact across both venues
- £24,700
- Booking software fees removed, a year
- £6,000
- Manager time reclaimed, a year
- 624 hrs
- Booking accuracy over 4 months live
- 100%
- From first call to live system
- 11 days
"We cut our software bill by £500 a month immediately, but reclaiming 12 hours of manager time every week paid for the system five times over."
This build is our hospitality & restaurants proof point. See what we build for hospitality & restaurants.
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