Half the working day spent answering the same three questions.
AI agents that resolve support instantly and drive repeat purchases
Stop spending on human agents for repetitive queries. AI resolves 65% of support queries with no staff involvement and triggers upsell sequences that bring customers back.
The admin is not free. You are just not invoicing for it.
Is it in stock, where is my order, can I return it. Asked in the middle of serving someone else, answered 45 minutes later, and unanswered entirely outside opening hours, which is when a good share of them arrive.
What we actually build for e-commerce & retail
Specific jobs, not capabilities. If one of these is a fight you have had this month, it is the one to start with.
Stock and availability answers
Answered from live inventory rather than from memory, so the reply is right at the moment it is sent.
Order-status lookups
"Where is my order" answered in the thread from the order system, with no person in the loop.
Returns and refunds
Eligibility checked, the return logged, the label issued and the customer told what happens next, end to end.
Escalation with context
Anything unresolved goes to a human with the full conversation attached, so the customer never repeats themselves.
Abandoned basket follow-up
One timed, personalised nudge on the channel the customer already uses, rather than a generic email blast.
Post-delivery review requests
Triggered by the delivery event, not by a guess at when the parcel arrived.
Mayank Enterprises
International · IndiaStaff spent half of every day answering the same questions about stock and delivery, and customers still waited up to 90 minutes for a reply.
support workload cut
Read the full build"Our team used to spend half the day answering repetitive stock and delivery queries. The WhatsApp engine now handles nearly 70% of customer chats automatically."
What changes
- 65% of support queries resolved with no staff involvement, cutting total support workload by 70%
- Order tracking, returns, and refund requests handled end-to-end by AI
- Personalised post-purchase upsell and cross-sell sequences
- Abandoned cart recovery via AI-powered email and WhatsApp follow-up
- Unified support across email, live chat, WhatsApp, and social DMs
Who it is for
- DTC Brands
- Automate post-purchase communications, loyalty sequences, and support to scale without growing headcount.
- Multi-Channel Retailers
- Answer the same stock, delivery and returns questions across WhatsApp, web chat and phone, whether the sale happens online or in store.
- Subscription Businesses
- Manage churn prevention, billing queries, and upsell campaigns automatically at every renewal point.
What e-commerce & retail operators ask
The questions that come up in this sector and nowhere else.
What stops the AI giving a customer the wrong stock or delivery answer?
It does not hold its own copy of the answer. Stock and order questions are resolved by querying your inventory and order systems at the moment of the reply, and anything outside that scope is escalated rather than guessed at. The electronics retailer we built for resolves 65% of queries this way with no staff involvement.
Can it work across WhatsApp, email and live chat at once?
Yes, and that is usually the point. One agent handles every channel with the same product knowledge and the same escalation rules, so a customer gets the same answer wherever they ask and your team works from one queue instead of four.
How long before it is handling real customers?
A typical support build is live in two to three weeks. It starts in a supervised mode where a person releases replies, which is how the knowledge gaps get found, and moves to answering directly once its accuracy on your real traffic is proven.
Related reading
The Financial ROI of AI Automation for UK SMBs
See how UK SMEs turn AI automation into measurable ROI: 20-30% lower labour costs, hours saved weekly, and a four-step calculation to check your numbers.
How AI Automation Learns: Smarter UK Small Business Every Day
Discover how AI isn't just a static tool, but a dynamic partner that evolves with your business, continuously boosting efficiency and growth.
Other industries
Book a free strategy call
Pick a time that suits you. Forty-five minutes to work out where automation would actually pay off, and what it would cost to build.
Pick a time that suits you
You will speak to Prakhar, who builds these systems, not a salesperson. Choose a slot and the calendar invite arrives straight away.
Loading the calendar…
Open the scheduler in a new tab if it does not load here.
What happens on the call
- 45 minutes with Prakhar, our founder, not a salesperson.
- You leave with a costed ROI forecast and a recommended build.
- No commitment. If it would not pay for itself, we will say so.
No commitment on this call. Fixed price agreed before we start. Half up front, half when it is live and working.
Your records stay in your own systems: your calendar, your CRM, your database. AI processes what passes through and retains nothing between requests, and everything runs on commercial API contracts where your data is never used to train public models.
Phone
+44 7443 880741